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How to Use System Restore, How to Troubleshoot Bluetooth Problems

1/16/2014 3:28:54 AM

How to Use System Restore

System Restore regularly captures system settings so that you can restore them later if you experience a problem. Using System Restore to return your computer to an earlier state should be one of your last troubleshooting steps, however, because it might cause problems with recently installed applications and hardware.

You can run System Restore from within either the System Recovery tools or from within Windows Vista. To use System Restore from System Recovery tools (which is only necessary if Windows Vista will not start). To use System Restore from within Windows Vista, follow these steps:

1.
Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.

2.
The System Restore Wizard appears. If this is the first time you are running the System Restore Wizard, click Next to accept the default restore point.

3.
If you have run System Restore previously and it did not solve the problem, click Choose A Different Restore Point, and then click Next.

4.
On the Choose A Restore Point page, select the most recent restore point when the computer was functioning correctly. Click Next.

5.
On the Confirm Your Restore Point page, click Finish. When prompted, click Yes.

6.
System Restore restarts your computer. When the restart has completed, System Restore displays a dialog to confirm that the restoration was successful. Click Close.

If System Restore does not solve your problem, you can do one of two things:

  • Undo the System Restore The problem might not be the result of changes to your computer at all, but rather a hardware failure. Therefore, using System Restore might not solve your problem. Because restoring the computer to an earlier state might remove important changes to your system configuration, you should undo any restorations that do not solve your problem. To undo a System Restore, simply re-run System Restore using the steps in this section, and choose the default settings.

  • Restore an earlier restore point Your problem may be caused by recent changes to your computer, but the negative changes occurred before the most recent System Restore. Therefore, restoring an earlier restore point might solve your problem. Repeat the steps in this section to restore to an earlier restore point.


How to Troubleshoot Bluetooth Problems

Bluetooth is a wireless protocol for connecting accessories to computers. Bluetooth is commonly used to connect keyboards, mouses, handheld devices, mobile phones, and GPS receivers.

Bluetooth is simple enough to configure that most users can connect Bluetooth devices without help from the support center. However, users may occasionally have problems initiating a Bluetooth connection. Other times, a connection that previously worked may stop working for no apparent reason.

If you cannot successfully connect a Bluetooth device, try these troubleshooting steps:

1.
Verify that the device is turned on and that the batteries are charged.

2.
Place the device within a few feet of your computer (but not too close to your Bluetooth adapter). Additionally, verify that the device is not near other devices that use radio frequencies, such as microwave ovens, cordless phones, remote controls, or 802.11 wireless networks.

3.
Verify that the device has Bluetooth enabled and that it is configured as discoverable. For security reasons, many devices are not discoverable by default. For more information, refer to the instructions that came with the device.

4.
Install any updates available from Windows Update.

5.
Download and install updated software and drivers for your hardware. Hardware manufacturers often release updated software for hardware components after they release the hardware. You can typically download software updates from the manufacturer’s website.

6.
Verify that Windows is configured to accept incoming Bluetooth connections.

7.
Verify that security is configured correctly. You might have configured a non-default passkey for your device. By default, many devices use 0000 or 0001 as a passkey.

8.
Remove and reinstall the Bluetooth device.
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