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Microsoft Lync Server 2013 : Persistent Chat Administration (part 2) - Chat Room Management by End Users , Persistent Chat Troubleshooting

12/4/2014 8:49:27 PM

Chat Room Management by End Users

As noted previously, chat room management can be handled not only by Lync administrators, but also by end users who are delegated low-level administrative permissions to the chat room configuration. This level of administration can be performed simply by using the Lync 2013 client. End users can be delegated permissions to manage various aspects of the chat room configuration by being assigned the following roles:

Creator—Users who are assigned as creators for a category can create new chat rooms within that category, and can change all the properties of the chat rooms they create, with the exception of the chat room category.

Chat Room Manager—Users who are assigned as chat room managers can change all the properties of the chat rooms they manage, with the exception of the chat room category. This includes adding and removing members from a room, adding and removing managers, and disabling (but not deleting) a room.

The management activities handled by creators and chat room managers are performed using the Lync client, which initiates a connection to the chat room management web pages that are included as part of the Lync web components on the Front End Server. The following procedure is used to manage a chat room using the Lync client:

1. Log on to the Lync 2013 client using an account that has been enabled for Persistent Chat, and has been assigned as either a creator in a Persistent Chat category or a manager of one or more chat rooms.

2. If the user has been enabled for Persistent Chat, the Chat Rooms icon automatically appears as the second icon from the left, as shown earlier in Figure 10.12. Click on the Chat Rooms icon to display the Chat Rooms section of the Lync client.

3. Double-click on one of the rooms from the list to open it.

4. Click on the (...) symbol at the lower-right corner of the window, and from the list of options that appear, click Manage This Room.

5. At the prompt, enter the credentials of the user with creator or chat room manager rights.

6. The Edit a Room page now appears, as shown in Figure 3. Adjust the properties of the room as needed .

Image

Figure 3. Editing a chat room using the Lync 2013 client.

7. When finished, click Finish to save the changes to the chat room.

Persistent Chat Troubleshooting

Troubleshooting for Persistent Chat starts with the basics, which consists of the Event Viewer and the Services console on the Persistent Chat Server. Error messages that are logged for Persistent Chat appear in the Lync Server portion of the Event Log under the Applications and Services log heading, and this is typically the first place to look when you are experiencing problems with Persistent Chat. There are also several Windows services installed as part of the role installation on each Persistent Chat Server. Two of these services are specifically related to Persistent Chat: the Lync Server Persistent Chat service, and the Lync Server Persistent Chat Compliance service. Both of these services are set to start up automatically when the system is turned on, and need to remain started continually for the Persistent Chat service to function. Additional information about the Persistent Chat environment can also be quickly retrieved by executing the following command using the Lync Server Management Shell: Get-CsService -PersistentChat.

If the Persistent Chat services are started and the Event Log does not provide helpful clues as to the cause of an issue, an additional useful tool for troubleshooting a Persistent Chat problem is synthetic transactions. Synthetic transactions can be used to test sending and receiving messages in a chat room between two users. You can initiate a synthetic transaction using the Lync Server Management Shell by executing the Test-CsPersistentChatMessage cmdlet. Sender and receiver credentials are supplied as parameters, and you obtain these by first using the Get-Credential cmdlet to store the credentials in variables that are referenced within the Test-CsPersistentChatMessage cmdlet.

The following example shows the commands used to execute a synthetic transaction, testing the sending of chat room messages between two users who are members of the chat pool named Design:

$cred1 = Get-Credential "companyabc\david"
$cred2 = Get-Credential "companyabc\kevin"
Test-CsPersistentChatMessage -TargetFqdn lyncentpool.companyabc.com -ChatRoomName Design -SenderSipAddress "sip:david@companyabc.com" -SenderCredential $cred1 -ReceiverSipAddress "sip:kevin@companyabc.com" -ReceiverCredential $cred2.

The first and second commands cause interactive prompts for the password of the sender and receiver users, respectively. After these credentials are entered, they are stored in the variables that are referenced in the third command. The end result is then displayed as either Success or Failure, as shown in Figure 4. If the transaction fails, an error message is displayed to assist in further diagnosing the cause of the issue.

Image

Figure 4. Persistent Chat synthetic transaction used for troubleshooting.

Other -----------------
- Microsoft Lync Server 2013 : Configuring Persistent Chat (part 4) - Creating a Chat Room Using the Lync Server Management Shell , Creating a Chat Room Using the Lync 2013 Client
- Microsoft Lync Server 2013 : Configuring Persistent Chat (part 3) - Chat Room Categories
- Microsoft Lync Server 2013 : Configuring Persistent Chat (part 2) - Persistent Chat Server Options
- Microsoft Lync Server 2013 : Configuring Persistent Chat (part 1) - Administrative Access, Persistent Chat Policies
- Microsoft Lync Server 2013 : Persistent Chat Deployment (part 3) - Installing the Persistent Chat Server Role
- Microsoft Lync Server 2013 : Persistent Chat Deployment (part 2) - Topology Update
- Microsoft Lync Server 2013 : Persistent Chat Deployment (part 1) - Topology Options and Scaling
- Microsoft Exchange Server 2013 : Mailbox management - Resource mailboxes (part 2) - Processing meeting requests according to policy
- Microsoft Exchange Server 2013 : Mailbox management - Resource mailboxes (part 1) - Providing policy direction to the Resource Booking Attendant
- Microsoft Exchange Server 2013 : Mailbox management - Mail-enabled contacts, Mail users
 
 
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