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Monitoring Dynamics CRM Using System Center Operations Manager (part 1) - SCOM Overview, MOM Versus SCOM

3/9/2013 11:32:23 AM

1. SCOM Overview

SCOM enables system administrators to manage the network and servers end to end. This product integrates with Windows seamlessly, helping increase efficiency and stability in a Microsoft Dynamics CRM environment. Figure 1 shows the SCOM home screen.

Figure 1. SCOM home screen.

Microsoft System Center Operations Manager 2007 (SCOM) is the successor to Microsoft Operations Manager 2005 (MOM). 

Because SCOM supports high-availability features such as clustering and failover, you can use this application to manage IT environments. SCOM can also collect Simple Network Management Protocol (SNMP) and other partner-solution data within the application. SCOM provides a unified monitoring solution, enabling administrators to view the health of all dependent and nondependent systems in a single application.

Built-in role-based security allows administrators responsible for different areas to manage their own applications and infrastructure.

SCOM 2007 can also run routine tasks, and it provides aggregated reporting to help decrease analysis and troubleshooting time. In addition, it includes management packs for more than 50 different applications that can contribute toward a systemwide solution.

Management Packs

Management-pack predefined monitoring settings enable agents to monitor specific services or applications in SCOM 2007. The Microsoft Dynamics CRM Management Pack provides administrators with basic performance counters (as shown in Figure 2).SCOM also allows other applications to be integrated into the unified monitoring system. You can download the installation files from Microsoft.com.

Figure 2. SCOM Management Pack screen.

2. MOM Versus SCOM

SCOM is the new version of MOM. The initial version of MOM provided administrators with a consolidated view of server health. The new version of SCOM enables administrators to view the different layers of the solution being provided to the end user (client computer health, server health, and data-tier health). SCOM provides both service-oriented monitoring and self-tuning thresholds. Table 1 contrasts MOM and SCOM.

Table 1. MOM Versus SCOM
 Microsoft Operations Manager 2005System Center Operations Manager 2007
Service-Oriented MonitoringX
Model-based architectureX
Monitoring templatesX
SNMPv2 supportXX
Server rolesXX
High availabilityXX
Monitoring engineXX
NotificationsXX
Consolidated consoleX
XML management packsX
ReportingXX
Self-Tuning ThresholdsX
Active Directory integrationX
Windows PowerShell command consoleX
Client MonitoringX
XML management packsX
ReportingXX
Role-based securityX

Service-Oriented Monitoring

To increase the value of the monitoring systems, service-oriented monitoring is vital. Until now, IT could manage only the conventional computer components (for example CPU, memory use, disk use, and network use). With the new service-oriented monitoring options, IT can provide true “application uptime.” Service-oriented monitoring enables IT to manage all the individual dependencies of the CRM system (Windows, Internet Information Services [IIS], Microsoft CRM services, SQL Server, and reporting services) to preserve true end-user experience.

Self-Tuning Thresholds

All systems need to be tuned depending on the task that is being performed at that moment. For example, when a backup task is initiated, more CPU and memory are typically required. Therefore, the thresholds need to vary to allow faster backups. Self-tuning can provide additional memory and CPU during the time that service is running, to maintain the user experience. The self-tuning threshold monitors a set of predefined performance counters and sets an upper and lower threshold based on system usage. The system generates alerts automatically if system performance exceeds normal thresholds.

Client Monitoring

Client monitoring is a new feature in SCOM 2007. This allows organizations to manage client computers without installing a monitoring agent on the individual computers. The Agentless Exception Monitoring (AEM) feature gathers and stores the Dr. Watson application crash logs so that they can be reviewed and analyzed by operators or developers for debugging purposes.

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