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Using Windows Troubleshooting (part 1) - Accessing Windows Troubleshooting & Configuring Windows Troubleshooting

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Action Center is a replacement for, and an expansion of, the Windows Security Center feature that first debuted in Windows XP Service Pack 2 (SP2). As such, it notifies you about issues related to the security and maintenance status of your PC when required. You can also manually visit Action Center to configure settings and view previous messages.

In Windows 7, the new Action Center builds off of Security Center in two ways. First, it's far more configurable than its predecessor, and it's now possible to easily control which features deliver notifications through this single UI. Second, Action Center expands into PC maintenance and also provides notifications for Windows Backup and Windows Troubleshooting.

That last bit, too, is new to Windows 7. Windows Troubleshooting is a new software platform that proactively monitors your system and tries to fix any problems that arise. It surfaces through a series of troubleshooters that try to step you through the process of fixing any issues it may have discovered. As with other Action Center functionality, these troubleshooters alert you via the Action Center pop-up window and via the main Action Center control panel. But unlike notifications in previous Windows versions, these alerts won't ever pop up while you're working and disrupt what you're doing.

NOTE

Some Windows Troubleshooting tasks actually run at periodic intervals in the background. Others pop up automatically when the system discovers that something went wrong. A good example of this latter case is an older application that doesn't install correctly in Windows 7; in such a case, a troubleshooting window will appear automatically and ask if you'd like help reinstalling it.

1. Accessing Windows Troubleshooting

To access the Windows Troubleshooting interface, load Action Center (from Start Menu Search, type action). As shown in Figure 1, there is a prominent Troubleshooting link.

Figure 1. Action Center provides a handy front end to Windows 7's new Troubleshooting functionality.

When you click this link, the Windows Troubleshooting control panel appears (see Figure 2).

NOTE

Actually, you can access Troubleshooting directly from Start Menu Search by typing trouble.

Figure 2. Windows Troubleshooting

2. Configuring Windows Troubleshooting

Before examining Windows Troubleshooting, however, it's time to make sure it's configured correctly. The first thing to look at is in the main Troubleshooting control panel. You will see a link at the bottom of the window called Get the most up-to-date troubleshooters from the Windows Online Troubleshooting service. Make sure this option is checked, as Microsoft periodically updates the troubleshooters and releases new troubleshooters.

Now, click the link titled Change settings in the task list on the left. The Change settings interface appears, as shown in Figure 3. Here, you can actually disable Windows Troubleshooting, which is not recommended. You can also control whether Windows can find troubleshooters online and whether they should pop up when you interactively run into a problem. Both of these options should be selected as well.

Figure 3. There are only a handful of Windows Troubleshooting options. Make sure they're correctly configured.
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