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Windows Server 2008 R2 : Deploying Remote Desktop Services (part 1) - Enabling Remote Desktop for Administration & Enabling Remote Assistance

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After the Remote Desktop Services deployment has been planned, it is a best practice to then install and configure RDS in a lab environment. Then after the deployment has been verified, the next step is to install it into production and have it tested by IT personnel or a designated pilot group. Lastly, after being tested by these groups, the deployment can finally be released into full production to end users. By following this best-practice method, administrators can reduce many of the inherent risks associated with deploying Remote Desktop Services while also verifying the infrastructure is ready to support end users.

The following subsections contain detailed instructions on how to install and configure Windows Server 2008 R2–based Remote Desktop Services for a typical enterprise deployment that only includes several RDS servers.

Enabling Remote Desktop for Administration

Remote Desktop for Administration is installed on all Windows Server 2008 R2 servers by default and only needs to be enabled. To enable this feature, follow these steps:

1.
Log on to the desired server with local administrator privileges.

2.
Click Start, and then click Run.

3.
In the Run dialog box, type in ServerManager.msc and click OK.

4.
After the Server Manager console is displayed, select the Configure Remote Desktop task.

5.
In the Systems Properties dialog box, on the Remote tab, and in the Remote Desktop section, select the Allow Connections Only from Computers Running Remote Desktop with Network Level Authentication (More Secure) option button, as shown in Figure 1.

Figure 1. Allowing users to connect to the system remotely.


6.
Click OK in the Systems Properties dialog box to complete this process.

Note

In the Remote Desktop section on the Remote tab of the System Properties dialog box, there are two different settings for enabling Remote Desktop. The first option, Allow Connections from Computers Running Any Version of Remote Desktop (Less Secure), allows a client using any version of the Remote Desktop Connection client to connect to Remote Desktop Services. The second option, Allow Connections Only from Computers Running Remote Desktop with Network Level Authentication (More Secure), only allows a client that is using a version of the Remote Desktop Connection client that supports Network Level Authentication (NLA) to connect to Remote Desktop Services.


Alternatively, Remote Desktop for Administration can also be enabled via GPO using the following policy options:

  • Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Connections\Allow allows users to connect remotely using Remote Desktop Services.

  • Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Security\Require requires user authentication for remote connections by using Network Level Authentication.

Or, administrators can also use PowerShell and the following commands to enable Remote Desktop for Administration:

  • (Get-WmiObject -Class "Win32_TerminalServiceSetting" -Namespace
    root\cimv2\terminalservices).SetAllowTsConnections(1)
  • (Get-WmiObject -class "Win32_TSGeneralSetting" -Namespace root\cimv2\
    terminalservices -Filter "TerminalName='RDP-
    tcp'").SetUserAuthenticationRequired(1)

Note

Although the Server Manager method described previously will also configure the required host firewall rules for Remote Desktop, the other two methods leave it to the administrator to configure the necessary firewall rules.


Enabling Remote Assistance

To configure remote assistance, follow these steps:

1.
Log on to the desired machine with local administrator privileges.

2.
Click Start, right-click the Computer shortcut, and then click Properties.

3.
Next, select the Remote Settings task and in the Remote Assistance Settings section, select the Allow Remote Assistance Connections to This Computer option.

4.
Click the Advanced button to configure whether remote control will be allowed, the maximum amount of time an invitation can remain open, and if invitations can only be used from computers running Windows Vista or later, as shown in Figure 2.

Figure 2. Enabling a computer for remote assistance.


Note

The previous steps assume that a Windows 7/Vista client is being used. For Windows XP clients, the steps will be slightly different.

5.
Click OK in the Advanced window, and click OK on the System Properties page to complete this process.

Remote assistance for clients that are members of a domain can be configured using Group Policy. All of the remote assistance settings are located in Computer Configuration\Policies\Administrative Templates\System\Remote Assistance, as shown in Figure 3.

Figure 3. Group Policy administrative templates for remote assistance.
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